Privacy Policy

1. Who this policy covers

This policy explains how GuzoTrips ("we", "us"), based in Addis Ababa, Ethiopia, collects and uses personal information when drivers use the GuzoTrips Driver app, when passengers receive a trip link, and when anyone visits guzotrips.et.

2. What we collect

• Driver account: name and phone number.
• Vehicle and documents: driving licence number, vehicle make, model, year, colour, plate number and type (regular car or van), and the documents and photos you upload: driving licence, vehicle libre, national ID, a photo of yourself and a photo of the vehicle.
• Location: your phone's precise location while you are signed in and using the app, sent to us every few seconds. During a trip, the app keeps collecting location while the screen is off or another app is open, and Android shows a notification while it does.
• Trips: pickup and drop-off places, the route driven, distance, time, fare, our service fee, and the vehicle type.
• Payments: the service fee you owe, and the transaction references and amounts you submit when you pay.
• Passengers: the phone number a driver enters to send the trip link and receipt. Passengers do not need an account.
• Device and usage: app version, basic technical logs and error information that help us keep the Service working and secure.

3. How we use it

• To sign you in with SMS codes and keep your account secure.
• To review your documents and approve your account.
• To run the meter, calculate fares, and keep trip records and receipts.
• To show passengers the trip live and send them the receipt link.
• To track the service fees you owe and confirm your payments.
• To give support, handle complaints and fare disputes, and prevent fraud.
• To understand how the Service is used and improve it.
• To meet our legal obligations.

4. Who we share it with

We do not sell personal information. We share it only as follows:

• Passengers: the trip link shows the driver's first name, vehicle and plate, the route and the car's position during the trip.
• Service providers: SMS delivery, maps and directions (Mapbox), hosting, and network security (Cloudflare). They receive only what they need to provide their service.
• Authorities: we disclose driver identity, vehicle details, trip records and earnings data to Ethiopian government, transport, tax or law enforcement authorities upon lawful official request. Drivers agree to this when they register.
• Safety: where needed to protect someone from harm.

5. How long we keep it

We keep account, document, trip and payment records while your account is open and afterwards for as long as needed for legal, tax and dispute purposes. Backups are kept for 14 days. When information is no longer needed, we delete it.

6. How we protect it

Information is sent over encrypted connections. Documents are stored on our servers and are only visible to authorised GuzoTrips staff. No system is perfectly secure, so please keep your phone and SMS codes private.

7. Your choices and rights

• You can ask to see, correct or delete your information, or close your account, by contacting us.
• Some records may need to be kept after deletion where the law requires it, such as trip and payment records.
• You can turn off location or camera access in your phone settings. Without location the meter cannot measure trips. Without the camera you cannot upload documents from the app.
• Passengers can contact us to ask about or delete their phone number and trip records.

8. Children

The Service is not for anyone under 18, and drivers must be at least 18.

9. Changes to this policy

We may update this policy and will post the new version on this page with a new date. For important changes, we will tell drivers in the app or by SMS.

10. Contact

GuzoTrips, Addis Ababa, Ethiopia. WhatsApp: +251 90 111 6700.